Return Policy

*IMPORTANT*

Please read carefully. Once a purchase has been made, you will be deemed to have read and accepted these terms.

To start a return, click here.

RETURN POLICY

WE DO NOT OFFER REFUNDS. WE OFFER MERCHANDISE CREDIT ONLY.

Unworn or unwashed merchandise can be returned or exchanged within 14 days of the original order delivery and must be accompanied with original tags attached.

We provide free return labels for exchanges only; exchanges are only allowed for same product in a different size. Returns will have the return label cost deducted from their credit. We do not offer return labels for international orders. International returns must be done at your own expense.

All online order returns and exchanges must be made through our returns portal here

Please do not ship your return back without authorization, as it will not be processed. SPLASH reserves the right to refuse any return on merchandise that does not meet the above requirements.

HOW TO RETURN/EXCHANGE AN ITEM

Visit our returns portal and enter your order number and email address/phone number and select which items from your order you wish to return or exchange.  Once you have submitted your request, a return authorization and domestic shipping label will be sent to you. If you choose to use our domestic return label, a $9 fee will be applied to your store credit. Print the provided return label, attach it to the package and drop off your package at UPS/USPS. Once your order is received, we will issue your store credit within 1 business day.

CANCELLATIONS

If you need to cancel or make any changes to your order, please email us at info@shopsplash.com. We would be happy to cancel your order if it has not shipped out! Once an order has shipped, we cannot make any cancellations, or changes. We are not responsible for incorrect shipping addresses, or items lost or damaged during shipping. You will not be refunded for any circumstances above.

GIFT CARDS

Gift Cards (store credit) cannot be returned, refunded, exchanged, or redeemed for cash. 

STORE PICK-UP RETURN POLICY

Our 14 days return policy remains the same for in-store pick-up orders. The 14 days begin from the day your order is fulfilled and your ready for pickup notification is sent. If order is picked up after 14 days, the return period will have expired, therefore you won't be able to return for exchange or store credit.

CONTACT

Talk to our e-commerce team for help with an order, what to wear to an event, and more! We are available Monday through Friday from 10am to 5pm.

Please call us at 305.662.9883 or email us at info@shopsplash.com