Shipping Information

 Store Credit only. NO REFUNDS, no exceptions. 

 

DOMESTIC

Orders are generally received within 2-7 business days from the ship date, depending on location. If you need an item by a certain date, you may email us or call and we can tell you the earliest day your package will arrive.

Orders received before 12:00 PM EST will ship out the same day with the exception of Pre-Order items (we do not ship Saturdays, Sundays, or holidays).

 *Orders placed for overnight and 2-Day service before 12:00 PM EST will ship out the same day - excluding holidays and weekends-. Orders placed after 12:00 PM EST. will ship out the following business day.

Please Note: We do not ship on Saturdays, Sundays, or holidays; Some orders may take up to 24-48 hours to process if additional information is needed from you. A follow-up email will be sent in those cases.

All orders over $1000 will required a signature before it can be delivered.

We can not be held responsible for any delays, missing, lost or stolen packages sent by our couriers, once it has left our facility. If there is an issue with your delivery please contact your courier service directly.

Shipping times above are estimated.

CANCELLATIONS

If you need to cancel or make any changes to your order, please email us at info@shopsplash.com. We would be happy to cancel your order if it has not shipped out! Once an order has shipped, we cannot make any cancellations, or changes. We are not responsible for incorrect shipping addresses, or items lost or damaged during shipping. You will not be refunded for any circumstances above.

PRE-ORDERS

Ship dates for pre-order items are shown on product page. Please note that these dates are an estimate and are subject to change.  We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. 

Domestic orders that include pre-order and in-stock items will be split into two shipments. Available items will ship within our normal shipping times, and pre-order items will ship by the estimated date given.

International orders that contain pre-order and in-stock items will ship when all items are available to ship.

Pre-order items are sold on a first come first serve basis. We will charge your card for the full amount when the order is placed. We will accept cancellations on pre-order items if the order has not shipped and we will issue a full refund. 

INTERNATIONAL

All international orders will be charged a flat rate of $35.00 USD. Duties and taxes assessed by customs are the responsibility of the customer. If a package is returned due to non-payment of these duties and taxes, you will be issued a store credit for your order (minus shipping fee).

International orders, will not be given a return label. All international returns must be paid at customers expense.