Shipping Information

 

 Store Credit only. NO REFUNDS, no exceptions. 

DOMESTIC

Orders received before 12:00 PM EST will ship out the same day with the exception of Pre-Order items (we do not ship Saturdays, Sundays, or holidays).

All orders are eligible for Free Store Pick-up at our Miami location:

Splash
7297 SW 57th Ave
Miami FL 33143

You will receive a notification email(s) when your order is ready at the selected store(s). Remember to wait for this notification before heading to the store or call us for the status of your order!

*Orders placed for overnight and 2-Day service before 12:00 PM EST will ship out the same day - excluding holidays and weekends-. Orders placed after 12:00 PM EST. will ship out the following business day.

Please Note: We do not ship on Saturdays, Sundays, or holidays; Some orders may take up to 24-48 hours to process if additional information is needed from you. A follow-up email will be sent in those cases.

Shipping times above are estimated.

CANCELLATIONS

If you need to cancel or make any changes to your order, please email us at info@shopsplash.com. We would be happy to cancel your order if it has not shipped out! Once an order has shipped, we cannot make any cancellations, or changes. We are not responsible for incorrect shipping addresses, or items lost or damaged during shipping. You will not be refunded for any circumstances above.

PRE-ORDERS

Please note that the delivery date is an estimated shipping date. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. Please know that we cannot control the dates that are given to us by the manufacturers.

Pre-order items are sold on a first come first serve basis. We will charge your card for the full amount when the order is placed. We will accept cancellations on preorder items if the order has not shipped. If for some reason we cannot fill your order we will issue a full refund.

INTERNATIONAL

All international orders will be charged a flat rate of $35.00 USD. Duties and taxes assessed by customs are the responsibility of the customer. If a package is returned due to non-payment of these duties and taxes, you will be issued a store credit for your order (minus shipping fee).

Orders are generally received within 2-7 business days from the ship date, depending on location. If you need an item by a certain date, you may email us or call and we can tell you the earliest day your package will arrive.

International orders, will not be given a return label. All international returns must be paid at customers expense.